Conflict Resolution

Getting Past No (William Ury, 1991)

• Don't React: Go to the Balcony
• Don't Argue: Step to Their Side
• Don't Reject: Reframe
• Don't Push: Build a Golden Bridge
• Don't Escalate: Use Power to Educate

Negotiation Preparation

• Interests--Mine & Theirs
• Options
• Standards
• BATNA--Mine & Theirs
• Proposals
  • aspire to
  • content with
  • live with

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© 1998 A.J.Filipovitch
Revised 23 March 1998