General madness (), but quiet by
Need outside playground
At certain times, understaffed at welcome desk—one person has to serve 10 people at any given time
Does scanner work? Little kids push through the gate; No one sneaks by—every person is acknowledged. Scanner often doesn’t work and people are told to just go through.
Staff didn’t always greet—sometimes overwhelmed.
Can’t do any better with the bottleneck, given the design; but people can make it go faster by being prepared.
Regulars get through without scanning.
Express lane for regulars?
Guest passes from registration desk—takes 5 minutes, and then have to go back to welcome desk.
Phone calls were directed to Registration desk, which already takes a long time—don’t make customers wait.
Kids & volunteer sign in—why sign in and then hand scan?
Phone, drinking fountain, and bathrooms are ill-placed
Returning key creates conflict with people entering.
Could use barcode system (like
Receptionist trolling for dates
Can’t greet when on phone or harassed by some kid
Scanner now working or turnstile not locking or not releasing when it should (90%)
Noone walks directly to the Registration desk—always referred from Reception
Always have 3 people—one at Reception, one at Registration, one at turnstile
Turnstile catches people’s bags
Keys to exit
Scanner line & reception line
Entry & couch area
No control over large groups of kids running in & out of Y & hanging out at lobby (waiting for rides—sometimes for an hour)